Return Policies

1. RETURN POLICY

We take pride in our products and want you to be happy using them. All of our products carry a 30-day return policy. If you are not satisfied with a product you purchased from alanchastore.com, you can return it for a refund within 30 days of your receipt of the product.

2. RETURNS PROCESS.

Refunds will be returned to the original form of payment. For exchanges, return your product for a refund and place a new order on alanchastore.com for the correct item. For warranty claims, see the PRODUCT LIMITED WARRANTY section below.

To initiate your refund request, please visit our Contact Us page, select “Return” from the drop-down menu for the “What Can We Help You With” field, and complete the rest of the form with your order details. Alternatively, you can contact our customer support team via email at :info@alanchastore.com In your email, be sure to include: (1) your name, (2) Order Number, (3) the product(s) you wish to return, and (4) a brief summary of your reason for return. If your request is timely, complete, and not rejected for suspected fraud, abuse, or other reasons described below, we will issue you a Return Material Authorization (RMA) tracking number.

We reserve the right to limit returns, and to track returns initiated from the same name, email address, billing address, mailing address, or IP address. If we believe that a customer or potential customer has been or is likely to take advantage of our return policy, or otherwise purchase products for reasons other than personal use, we reserve the right to deny sales or returns to any customer.

 

PRODUCT LIMITED WARRANTY

1. LIMITED WARRANTY.

We warrant to the person who originally purchased the products listed below, that those products will be free from defects in workmanship and materials for their applicable Warranty Period, subject to these conditions. To approve your warranty claim, the following conditions must be met: (a) you must have purchased the product from Alanchastore.com; (b) you must provide proof of your product purchase date; (c) if requested, you must return the product to AlanchaLLC; and (d) you must have used the product only as intended and in accordance with the product’s instructions.

If a defect occurs under these circumstances and during the Warranty Period, we will repair or replace, at our discretion, the defective product or part. Normal wear and tear is not warranted. We may not be able to replace limited edition or discontinued products. If not, we will replace these products with an equivalent model based on availability. We may make changes to products and designs in the time you purchased your product and submitted a warranty claim. Products repaired or replaced under this warranty may or may not incorporate these changes.